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Enterprise: How to print Boca Printer and FGL tickets

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*SYSTEM REQUIREMENTS AND ASSUMPTIONS

  • *OS - Windows 10
  • *Browser - Google Chrome
  • *Please ensure you have your Boca Printer drivers installed on your Windows computer, follow the instructions in detail. 

    - Note: It is important to before plugging in the Boca Printer, to download the drivers HERE

    - Install them by right-clicking on the files and "Run as Administrator". Then follow the prompts on the computer to finish the driver installation. 

    - Then turn on the Boca printer and plug it in. 

    - Last, make sure to set the printer as your default printer under Settings / Devices / Printers as well. 

  • *You should have the most recent drivers for you Boca printer installed on your computer www.qz.io - download the most recent version (QZ tray 2.0 currently)

Note* After qz downloads it should now be running in your system try on your computer and is necessary for Boca printing.  If Boca does not print be sure to first check that QZ.IO is in the tray. You will see a green cube icon if it is in the tray running. Simply double-click on the QZ tray icon to make sure it's running. 

  QZ.IO troubleshooting:

  1. We used F12 to view the browser logs and they showed that the website could not connect to wss://localhost:8181.  This is usually an SSL issue, so as a baseline we visited https://localhost:8181 (works) and then demo.qz.io (works)
  2. Since everything was working fine, so we then refreshed the ticketing website and the connection succeeded.  I'm not sure why this happened, but it may be due to QZ Tray being installed while that tab was still open.  If this happens more frequently let us know so that we can add it to our Frequently Asked Questions.
  3. Next, we tested the FGL capabilities of the printer by:
    • Using demo.qz.io, we searched for "PA" to find the Practical Automation (FGL-compatible) ticket printer.
    • Using demo.qz.io, we clicked the fgl_sample.txt button.
    • The ticket printed successfully.
  4. Then, we went back to the ticketing website and attempted to print.  It didn't work.  We opened %appdata%\qz\debug.log and saw the web application was defaulting to "Fax" as a printer.
    • We told Windows to set the PA printer as default, retested, it didn't work.
    • We then put the word "BOCA" in the PA printer name, and we successfully printed a ticket from the ticketing (I assume ticketsocket) application.

SETTING YOUR FGL BOCA TICKET TEMPLATE

  • Login to the dashboard
  • Click the Event you want to set the template for printing for
  • Click on FGL Template

    2018-05-17_22-38-06.png

  • Assign only the "Ticket Template" 

    2018-05-17_22-40-17.png

PRINTING FROM THE ORDER MANAGER

  • Login to the dashboard
  • Click Orders
  • Click on a specific order by clicking the blue magnifying button 

    2018-05-17_22-29-02.png

  • Click the "Print BOCA Tickets" Link.

    2018-05-17_22-29-36.png

 

ENABLING FGL PRINTING FOR BOX OFFICE

  • Login to the dashboard
  • Click Orders
  • Click Box Office
  • Click the settings wheel in the bottom left of the screen

    2018-05-17_22-27-44.png
  • Select FGL Printing

    2018-05-17_22-34-05.png

  • Now Click "SAVE" and continue to place an order for an event. 
  • Once on the confirmation screen click "Print BOCA Tickets" 
    2018-05-17_22-35-56.png

 

Setting up the FGL Template

  • To Setup a new FGL Template you can visit Settings / FGL Templates 
  • Click the Plus symbol > Select Blank Slate > Enter a title for the template > Click Save

    2018-05-19_21-33-58.png

From here you can add a series of commands including Dynamic and Static Text as well as single FGL Line commands that will be added to the template. 

- Dynamic fields will pull information from the event automatically. 
- Static fields will be used for Static Text.
- Single Line commands will be used to create custom FGL strings such as the QR Code which generates the unique Ticket QR Code on the ticket. 

Default Ticket Template FGL Commands:
The following command instructions will allow you to create a full FGL Boca Ticket template:

Dynamic Variable: “TicketOriginalPrice”  Font = F10 (Prestige Characters (25x41) Height = 1 Width = 1 Row = 90 Column = 235 Rotation = Rotate Right

Dynamic Variable: "{{barcodeNumber}}” Font = F10 (Prestige Characters (25x41) Height = 1 Width = 1 Row = 220 Column = 235 Rotation = Rotate Right

Static Text: "Company Name" Font = F8 (Courier Characters (18x30) Height = 1 Width = 1 Row = 40 Column = 360 Rotation = No Rotation

Dynamic Variable: "EventTitle" Font = F8 (Courier Characters (18x30) Height = 1 Width = 1 Row = 100 Column = 360 Rotation = No Rotation

Dynamic Variable: "EventDateLong" Font = F8 (Courier Characters (18x30) Height = 1 Width = 1 Row = 150 Column = 360 Rotation = No Rotation

Static Text: “Section” Font = F10 (Prestige Characters (25x41) Height = 1 Width = 1 Row = 300 Column = 360 Rotation = No Rotation

Static Text: “Row” Font = F10 (Prestige Characters (25x41) Height = 1 Width = 1 Row = 300 Column = 700 Rotation = No Rotation

Static Text: “Seat” Font = F10 (Prestige Characters (25x41) Height = 1 Width = 1 Row = 300 Column = 1000 Rotation = No Rotation

Dynamic Variable: “TicketSection” Font = F10 (Prestige Characters (25x41) Height = 1 Width = 1 Row = 300Column = 570 Rotation = No Rotation

Dynamic Variable: “TicketRow” Font = F10 (Prestige Characters (25x41) Height = 1 Width = 1 Row = 300 Column = 800 Rotation = No Rotation

Dynamic Variable: “TicketSeat” Font = F10 (Prestige Characters (25x41) Height = 1 Width = 1 Row = 300 Column = 1150 Rotation = No Rotation

Static Text: “Rain or Shine” Font = F10 (Prestige Characters (25x41) Height = 1 Width = 1 Row = 350 Column = 360 Rotation = No Rotation

Dynamic Variable: “VenueName” Font = F8 (Courier Characters (18x30) Height = 1 Width = 1 Row = 460 Column = 360 Rotation = No Rotation

Dynamic Variable: “VenueAddress” Font = F8 (Courier Characters (18x30)) Height = 1 Width = 1 Row = 515 Column = 360 Rotation = No Rotation

Static Text: “Sec” Font = F10 (Prestige Characters (25x41) Height = 1 Width = 1 Row = 555 Column = 1550 Rotation = Rotate Left

Static Text: “Row” Font = F10 (Prestige Characters (25x41) Height = 1 Width = 1 Row = 360 Column = 1550 Rotation = Rotate Left

Static Text: “Seat” Font = F10 (Prestige Characters (25x41) Height = 1 Width = 1 Row = 180 Column = 1550 Rotation = Rotate Left

Dynamic Variable: “TicketSection” Font = F10 (Prestige Characters (25x41) Height = 1 Width = 1 Row = 465 Column = 1550 Rotation = Rotate Left

Dynamic Variable: “TicketRow” Font = F10 (Prestige Characters (25x41) Height = 1 Width = 1 Row = 240 Column = 1550 Rotation = Rotate Left

Dynamic Variable: “TicketSeat” Font = F10 (Prestige Characters (25x41) Height = 1 Width = 1 Row = 50 Column = 1550 Rotation = Rotate Left

QR Code: (Made up of 5 Single Commands)

  • Single Command: “QR Version Code” = 7
  • Single Command: “Rotation” = No Rotation
  • Single Command: “Rows & Columns: Row =  345 Column = 1250
  • Single Command: “QR Code” = 4
  • Single Command: “Dynamic Text = “QRCodeNumber”

Single Command: “Print”

Ticket Example:
When you are are complete building the template, simply check your sample ticket. It should look similar to the below: 

boca.jpg

 

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