If your customer cannot locate their original receipt or E-ticket, you can resend them in the management console.
1. Click Orders
2. Find Orders
3. Locate the customer
4. Click on the actions Icon to the right of the customer's name
5. Click Email Receipt
6. Enter in the customer's email address
7. Click Send
What if the email is getting caught in a spam or junk folder? In the case that a customer cannot receive an email that the system has sent, you can send the receipt/etickets to yourself and then forward that receipt to the customer, bypassing their own spam filters.