To transfer a ticket or registration to a different customer or change the event/ticket, please follow the steps below.
1. Login to the TicketSocket admin
2. Click Orders > Find Orders
3. Click on Ticket Number, or select Edit from the Actions Menu
4. On the left side of the page, select the tab for the ticket type you would like to transfer
5. Click the Transfer button on the top right-hand side of the page
6. Select an event
7. Fill in the information or change anything needed
8. Click the 'Save' button
*Please note this will not automatically charge or refund any difference in prices. This will release the previously held ticket back into the inventory and render the old ticket invalid.
*** IMPORTANT You must process this transfer for each ticket in the order if the order has more than 1 ticket, then resend the receipt after the final ticket has been transferred. This way the customer will be resent a receipt with all new tickets in their order.
Another way to do this is to set the original transaction to "Refunded" as in our article here and then place a box office order for the new tickets. To learn how to place a box office transaction, please see here.