To transfer a ticket or registration to a different customer or change the event/ticket, please follow the steps below.
1. Login to the TicketSocket admin
2. Click Orders > Find Orders
3. Click on Ticket Number, or select Edit from the Actions Menu
4. Click the Transfer button on the top right-hand side of the page
5. Select an event
6. Fill in the information or change anything needed
7. Click the 'Save' button
*Please note this will not automatically charge or refund any difference in prices. This will release the previously held ticket back into the inventory and render the old ticket invalid.
*** IMPORTANT You must process this transfer for each ticket in the order if the order has more than 1 ticket. Then resend the receipt after the final ticket has been transferred. This way the customer will be resent a receipt with all new tickets in their order.
Another way to do this is to set the original transaction to "Refunded" as in our article here and then place a box office order for the new tickets. To learn how to place a box office transaction, please see here.