Support Center


Premiere: How to Place a Box Office Order

Placing a box office order will allow you to create orders from the admin of your TicketSocket site. Whether you would like to help a customer purchase their tickets via phone or just place a new order for a customer, the box office will help you do just that. To get started:

1. Login to the TicketSocket admin.

2. Click Orders on the left hand menu.

3. Click Box Office from the sub-menu beneath.

4. Select the event you wish to place an order for.

5. Adjust the quantity selector with the "+" and "-" buttons next to each respective ticket type

6. Once you have your selection, scroll to the bottom of the ticket types and click the Add Selections button. The tickets will now be in your cart. You can edit the price of the order by clicking on the price field and typing a new price. You can also select a specific shipping option or change the order quantity here. 
7. Click the Continue button on the cart once your selections have been made.

8. Select an existing customer by typing in their email address. Once you type in the email address, a menu will appear underneath the field for you to click. If you click this suggestion, it will auto-populate fields with any information that already exists for that customer. You can also create a new customer by adding their name and email. This is vital since the email receipt and e-tickets will be sent to the email address entered into the Box Office.
If you don't have time to enter customer email, or if emailing the tickets is not important, you can make use of the box office check-out option. This will skip the need for customer information. This makes checkout much faster if you don't need to send email receipts. A cautionary reminder: this option won't record any customer information. 
9. Click Continue once the customer's information has been entered or you've selected Box Office Check-out.

9. On the checkout page fill in all of the necessary information and select either Cash or Credit on the top right of the Payment Info step (This is the last step of the checkout)

*Cash will not require you to enter in any card information, but will show as if it was paid in all of the reports. Credit will require card information: card number, expiration date, and CSV number.
*If you are using a USB card swiper: place your cursor in the credit card number field then swipe the card. It will automatically populate, card number, expiration date, card holder name. However, you will need to fill in the CVV number to process the card. 


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