If a customer is having trouble with loading up the TicketSocket page, here are some helpful steps on how to fix their issue.
1. Have the customer clear their browser's cache by first holding down the ctrl key and hitting the f5 key at the same time; they can also clear their cache through their browser's settings
- Google Chrome: "Launch Google Chrome, click the Chrome menu on the browser toolbar. In the dialog that appears, select the checkboxes for the types of information that you want to remove. Use the menu at the top to select the amount of data that you want to delete. Select beginning of time to delete everything."
- Mozilla Firefox: "Open Mozilla Firefox, click the main Firefox button in the upper-left corner of the browser window and select Options from the right side of the resulting drop-down menu. Afterward, click the Advanced tab located on the right-hand side of the navigation bar and select the Network sub-tab underneath.Click the Clear Now button within the Cached Web Content section near the top, then click the OK button on the bottom-right corner of the window."
- Internet Explorer: "Launch Internet Explorer, click the Tools icon represented by the gear in the upper-right corner of the browser window, and select Internet options near the bottom of the resulting drop-down menu. Then, select the General tab located in the left-hand side of the navigation bar.Click the gray Delete … button within the Browsing history section near the bottom of the resulting pop-up window, check the box directly left of Temporary Internet files and websites files — along with any other browser data you wish to clear — and click the gray Delete button in the bottom-right corner of the window."
- Microsoft Edge: "Launch Microsoft Edge Browser and click on the Hub icon (three horizontal lines at top bar) and then click History Icon. Now click “Clear all history“. Now select “Cookies and saved website data” and “Cached data and files” and click Clear."
- Safari: "Launch Safari, click Safari in the upper-left corner of the main menu bar, and select the Preferences option near the top of the drop-down menu. Afterwards, click the Advanced tab located in the top navigation bar and check the box directly to the left of the Show Develop menu in menu bar option to add the menu to Safari by default. Click the Develop menu near the middle of the main Safari menu bar and select the Empty Caches option."
- Opera: "Launch Opera, click the main Opera button in the upper-left corner of the browser window and select the Settings option from the drop-down menu. Afterward, click the Privacy & security panel located on the left-hand side of the resulting window and click the gray Clear browsing data… button within the Privacy section near the top of the page. Check the box directly to the left of the Empty the cache option near the bottom of the resulting pop-up window, along with any other browser data you wish to clear. Then, select the beginning of time option from the drop-down menu. Afterwards, click the gray Clear browsing data button in the bottom-right corner of the window."
2. Try a different browser
3. Check on a different device such as another computer on the same Wifi or a mobile device
4. Flush the DNS on the computer they are using
For Windows - Open the command prompt. The command to flush DNS needs to be entered in the command prompt. Accessing the command prompt is slightly different depending on which version of Windows you are running:
Windows 8 - Press the Windows key + X and select “Command Prompt (Administrator)”.
Windows 7/Vista - Click the Start menu and enter “cmd” into the Search field. Right click on Command Prompt and select “Run As Administrator”.
Windows XP - Click on the Start menu and then click Run. Enter “cmd” into the Run field and press Enter.
Use the DNS flush command. Type ipconfig /flushdns and press Enter. A message will appear stating “Windows IP configuration successfully flushed the DNS Resolver Cache”.
Exit the Command Prompt
- For Mac - Open the Terminal. You can find the Terminal application in the Utilities folder in your Applications folder.
Enter the DNS flush command. The command varies depending on which version of Mac OS X you are running.
10.5 and newer - dscacheutil -flushcache to flush the DNS, and then sudo killall -HUP mDNSResponder to reload the DNS.
10.4 and older - lookupd -flushcache to flush the DNS, and then sudo killall -HUP mDNSResponder to reload the DNS.
Enter the password. You will most likely be asked for the administrator password before you can proceed with the DNS flush.