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Premiere: How to Update a Customer's Answer in their Account

A customer may decide they need to update the answers they selected on checkout. Information could have changed and they may need to change the information provided, here's how.

1. Login to the admin page of your TicketSocket site

2. Click Order > Find Orders

3. Search for the desired customer

4. Once located, click on the Actions(wrench) icon for the customer's order

5. Select View/Edit from the dropdown list that appears when clicking on the Actions icon

6. If the question that needs to edited is a Purchaser Question, scroll down on the Order Information tab and edit the question's answer there

7. If the question is an Attendee Question, click on the ticket type(name of the ticket) tab then scroll down and edit the question's answer there

8. Click Save on the page to save all changes


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